Outage in Lightspeed

Restaurant O-Series: Sales Feed is not loading data

Resolved Minor
April 22, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team have received reports that the Sales Feed report in Back Office is not loading data. Please note that all other reports are working as expected including Snapshot reports, reconciliation reports, and so on. Sales history also remains operable in POS directly. We are investigating this issue to restore the Sales Feed as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/22/2025 08:10AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 04/22/2025 06:56AM

A security update in today's release seems to be a little over-enthusiastic.
We are currently working on refining this update so that users that should have access to Sales Feed reports are able to gain access.

INVESTIGATING about 2 months ago - at 04/22/2025 06:19AM

Our team have received reports that the Sales Feed report in Back Office is not loading data.

Please note that all other reports are working as expected including Snapshot reports, reconciliation reports, and so on.
Sales history also remains operable in POS directly.

We are investigating this issue to restore the Sales Feed as soon as possible.

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