Outage in Lightspeed
O-Series & K-Series: Financial Services reports are delayed
Resolved MinorIncident Report
Summary AI Generated
Lightspeed experienced a reporting issue where approved transactions appeared stuck in "Authorized" status and payout reports showed as empty, affecting customers using O-Series and K-Series financial services. While this was a cosmetic display problem and actual payouts continued processing normally, it caused confusion for users monitoring their transaction status and financial reporting. The incident was resolved after 47.2 hours of investigation and fixes to realign the reporting process.
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/05/2026 12:53AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 06/03/2026 02:10AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 06/03/2026 01:45AM
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
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