Outage in Lightspeed
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
Resolved MinorIncident Report
Summary AI Generated
The Lightspeed K-Series app on iOS became unresponsive after the screen locked following a completed payment, affecting Lightspeed Payments for approximately 23.6 hours. Users could temporarily restore functionality by closing and restarting the app. The issue was resolved with the release of app version 26.24.1, available via the App Store.
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Components affected
Lightspeed PaymentsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/18/2026 07:22AM
We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.
IDENTIFIED
about 1 month ago - at 06/17/2026 03:34PM
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
INVESTIGATING
about 1 month ago - at 06/17/2026 07:48AM
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Latest Lightspeed outages
Golf services outage - about 23 hours ago
Payment Terminal Processing Disruption - 1 day ago
Slow Payment Processing in R-Series - 7 days ago
Payment Terminal Processing Disruption - 9 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
