Outage in Lightspeed
Issues with Online orders and stale reports
Resolved MajorIncident Report
Summary AI Generated
Lightspeed experienced a 9.3-hour major incident affecting Online Orders, Lightspeed Payments, LS Reservations, PMS Integrations, Back Office Reports, Pay at Table 2.0, Payment Refunds, and pre-authorized payment captures. A fix was implemented early in the incident, with services gradually recovering while in-store terminal payments remained unaffected throughout. The incident was fully resolved after a monitoring period, though some residual effects included older orders appearing as service returns and delayed refunds/payouts.
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/01/2026 06:38PM
This issue is now resolved.
MONITORING
4 days ago - at 10/01/2026 03:40PM
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
MONITORING
4 days ago - at 10/01/2026 02:43PM
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
MONITORING
4 days ago - at 10/01/2026 01:43PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 10/01/2026 12:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 10/01/2026 09:20AM
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
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