Outage in LIMOSS

DAM Service Notification - P2 Incident

Resolved Major

January 22, 2026 - Started 23 days ago - Lasted about 3 hours
Official incident page

Incident Report

Dear DAM User, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the DAM Production Market Service. How does it impact me? The issue is affecting users in different ways. Some are unable to log in, some are unable to perform some functions within DAM and some are unaffected. What action must I take? Nothing for now. We will update you by 14:00 (UK). Next update Thursday 22nd January 2026 @ 14:00 (UK). Support If you require assistance please contact the LIMOSS Service Desk on details below:

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 01/22/2026 03:37PM

Dear DAM User,
What is this notification about?
This notice is to confirm the P2 incident which was impacting the DAM Production Market Service has been resolved.

What action must I take?
If you still have any issues, log out of your Lloyd's account, close your browser, and try again. If you are still having issues, contact the LIMOSS Service Desk.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:

INVESTIGATING 23 days ago - at 01/22/2026 01:01PM

Dear DAM User,
What is this notification about?
This notice is to advise you that we are currently investigating a P2 incident impacting the DAM Production Market Service.

How does it impact me?
The issue is affecting users in different ways. Some are unable to log in, some are unable to perform some functions within DAM and some are unaffected.

What action must I take?
Nothing for now. We will update you by 14:00 (UK).

Next update
Thursday 22nd January 2026 @ 14:00 (UK).

Support
If you require assistance please contact the LIMOSS Service Desk on details below:

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