Outage in Link Mobility

Unscheduled disturbance on MyLink

Resolved Minor
February 21, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers may experience problems with message search functionality. Our engineers are currently investigating the issue and we plan to send you an update as soon as new information is available. We apologize for the inconvenience caused.
Components affected
Link Mobility Insights
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/26/2022 02:48PM

A fix has been implemented and we are monitoring the results. Message search has fully caught up and data is back to near real-time consumption.

IDENTIFIED over 3 years ago - at 02/22/2022 10:46AM

Dear Customer / Partner,

We're experiencing problems with the MyLink message search statistics as a whole and we're working to restore it.
There is no data loss at the moment and we should be able to bring it back as soon as the database processes the necessary data.

We apologize for the inconvenience.

IDENTIFIED over 3 years ago - at 02/22/2022 06:42AM

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update within the next 2 hours or earlier if new information is available.
We apologize for the inconvenience.

INVESTIGATING over 3 years ago - at 02/21/2022 09:57AM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

Impact: Customers may experience problems with message search functionality. Our engineers are currently investigating the issue and we plan to send you an update as soon as new information is available.

We apologize for the inconvenience caused.

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