Outage in Link Mobility

[MyLink] Unscheduled disturbance

Resolved Major

November 10, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers may experience unavailability of MyLink Sender service. We plan to send you an update within the next 2 hours or when new information is available. We apologize for the inconvenience caused.

Components affected

Link Mobility Messages

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/10/2022 12:57PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING over 3 years ago - at 11/10/2022 11:03AM

Dear Customer / Partner,

The impact is no longer present, service will remain under close observation for the next 2 hours.

We plan to send you an update within the next 2 hours or when new information is available.

IDENTIFIED over 3 years ago - at 11/10/2022 11:00AM

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update within the next 2 hours or earlier if new information is available.
We apologize for the inconvenience.

INVESTIGATING over 3 years ago - at 11/10/2022 10:43AM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

Impact: Customers may experience unavailability of MyLink Sender service.
We plan to send you an update within the next 2 hours or when new information is available.

We apologize for the inconvenience caused.

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