Outage in Link Mobility

[CGI] Unscheduled Disturbance

Resolved Minor
May 20, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: s-eu.linkmobility.io Additionally messages sent to recipients in Spain may experience delays or failures in delivery. Be advised that if you're using the affected address you can temporarily change it to one of the following: n-eu.linkmobility.io c-eu.linkmobility.io no.linkmobility.io deb.linkmobility.io We regret to inform you that despite changing the endpoint, our customers may still experience difficulties when sending or receiving messages to or from Spain. We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/21/2023 12:55AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING over 1 year ago - at 05/20/2023 11:10PM

Dear Customer / Partner,

The impact is no longer present, s-eu.linkmobility.io endpoint will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING over 1 year ago - at 05/20/2023 09:17PM

Dear Customer / Partner,

The disturbance is still ongoing and we are continuing to find the cause of it.
We plan to send you an update within the next 2 hours or when new information is available.
We apologize for the inconvenience.

INVESTIGATING over 1 year ago - at 05/20/2023 06:43PM

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords:
s-eu.linkmobility.io

Additionally messages sent to recipients in Spain may experience delays or failures in delivery.

Be advised that if you're using the affected address you can temporarily change it to one of the following:
n-eu.linkmobility.io
c-eu.linkmobility.io
no.linkmobility.io
deb.linkmobility.io

We regret to inform you that despite changing the endpoint, our customers may still experience difficulties when sending or receiving messages to or from Spain.

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.

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