Outage in Link Mobility

[CGI] Unscheduled Disturbance

Resolved Minor

May 20, 2023 - Started almost 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: s-eu.linkmobility.io Additionally messages sent to recipients in Spain may experience delays or failures in delivery. Be advised that if you're using the affected address you can temporarily change it to one of the following: n-eu.linkmobility.io c-eu.linkmobility.io no.linkmobility.io deb.linkmobility.io We regret to inform you that despite changing the endpoint, our customers may still experience difficulties when sending or receiving messages to or from Spain. We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.

Components affected

Link Mobility Spain Link Mobility API s-eu.linkmobility.io

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/21/2023 12:55AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING almost 3 years ago - at 05/20/2023 11:10PM

Dear Customer / Partner,

The impact is no longer present, s-eu.linkmobility.io endpoint will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING almost 3 years ago - at 05/20/2023 09:17PM

Dear Customer / Partner,

The disturbance is still ongoing and we are continuing to find the cause of it.
We plan to send you an update within the next 2 hours or when new information is available.
We apologize for the inconvenience.

INVESTIGATING almost 3 years ago - at 05/20/2023 06:43PM

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords:
s-eu.linkmobility.io

Additionally messages sent to recipients in Spain may experience delays or failures in delivery.

Be advised that if you're using the affected address you can temporarily change it to one of the following:
n-eu.linkmobility.io
c-eu.linkmobility.io
no.linkmobility.io
deb.linkmobility.io

We regret to inform you that despite changing the endpoint, our customers may still experience difficulties when sending or receiving messages to or from Spain.

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.

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