[Bulgaria] Unscheduled disturbance

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Dear Customers,

We have successfully resolved the recent network issue and have taken steps to prevent its recurrence. Our network routes have been rerouted and are now operating smoothly. We're actively monitoring the situation to ensure continued stability.

Thank you for your patience and understanding.

Dear Customers,

We're pleased to inform you that we've identified and addressed the root cause of the recent issue. Our team has implemented effective workarounds, all SMS traffic is rerouted, ensuring that you can safely send traffic to Romanian, Hungarian, Bulgarian destinations. We apologize for any inconvenience and appreciate your patience. For any questions or assistance, our support team is available to help.

Thank you for your understanding.

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update as soon as new information is available. Unfortunately due to nature of disturbance removing it's effects will require few days.
We apologize for the inconvenience.

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update within the next 2 hours or earlier if new information is available.
We apologize for the inconvenience.

Dear Customer / Partner,

Please be aware that there is currently a disturbance towards Paket MK in Bulgaria.
Start Date & Time: 2023-08-26 06:38 CEST
Affected service: SMS traffic
Issue: Missing messages

Our engineers are currently investigating the incident and are in close contact with the operator.
We apologize for the inconvenience caused and will provide more information when available.