Outage in Link Mobility

[CGI] Unscheduled disturbance

Resolved Major
September 21, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. impact: Customers can encounter an unknown error while trying to submit messages through any of the following endpoints. Delivery report delays: n-eu.linkmobility.io c-eu.linkmobility.io s-eu.linkmobility.io no.linkmobility.io deb.linkmobility.io wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/21/2023 03:55PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING over 1 year ago - at 09/21/2023 01:35PM

Dear Customer / Partner,

We're pleased to announce that all recent challenges related to the incident have been resolved. However, if you experienced 5XX errors between 14:00 and 14:39, please note that messages sent during that timeframe were not successful and should be resent.

To ensure continued service stability, we will closely monitor affected services and endpoints for the next two hours. Your satisfaction is our priority, and we apologize for any inconvenience caused. If you need assistance or have questions, don't hesitate to contact our support team.

INVESTIGATING over 1 year ago - at 09/21/2023 12:44PM

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.



impact: Customers can encounter an unknown error while trying to submit messages through any of the following endpoints. Delivery report delays:
n-eu.linkmobility.io
c-eu.linkmobility.io
s-eu.linkmobility.io
no.linkmobility.io
deb.linkmobility.io
wsx.sp247.net



We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.

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