Outage in Link Mobility

Unscheduled System Disturbance at myLINK - Incident on 2024-09-01

Resolved Major

January 08, 2024 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear valued Customer/ Partner Please be aware about an unscheduled system disruption. Our team is currently investigating the root cause and working to restore normal functionality. Affected services: API api.linkmobility.com Impact: It's not possible to send SMS and WhatsApp messages via affected endpoint We plan to send an update as soon as new information becomes available. We apologize for any inconvenience caused.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/09/2024 05:48AM

Dear valued Customer/Partner

The issue has been resolved and normal functionality has been restored.

If you encounter any further issues please do not hesitate to contact your local support team

We apologize for any inconvenience caused.

MONITORING about 2 years ago - at 01/09/2024 03:53AM

Dear valued Customer/Partner

The impact of the disturbance has been resolved and api.linkmobility.com is now fully operational. We will closely monitor the situation for the next 2 hours to ensure no further issues arise.

We plan to send an update as soon as new information becomes available.

We apologize for any inconvenience caused.

INVESTIGATING about 2 years ago - at 01/09/2024 03:53AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 01/09/2024 02:51AM

Dear valued Customer/Partner

We would like to notify you that sending messages through the affected endpoint is now possible, although delivery reports are missing.

We plan to send an update as soon as new information becomes available.

We apologize for any inconvenience this may cause.

INVESTIGATING about 2 years ago - at 01/09/2024 12:58AM

Dear valued Customer/ Partner

Please be aware about an unscheduled system disruption. Our team is currently investigating the root cause and working to restore normal functionality.

Affected services:

API api.linkmobility.com

Impact: It's not possible to send SMS and WhatsApp messages via affected endpoint

We plan to send an update as soon as new information becomes available.

We apologize for any inconvenience caused.

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