Outage in Link Mobility

[CGI] Unscheduled disturbance

Resolved Major
July 16, 2024 - Started 5 months ago - Lasted about 20 hours
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: n-eu.linkmobility.io Be advised that if you're using the affected address you can temporarily change it to one of the following: c-eu.linkmobility.io no.linkmobility.io wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 06:33AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 5 months ago - at 07/17/2024 04:45AM

Dear Valued Customers,

We are pleased to inform you that the issues with n-eu.linkmobility.io and no.linkmobility.io have been resolved. The impact is no longer present. However, we will continue to monitor the situation closely for the next two hours to ensure stability and performance.
Thank you for your patience and understanding.

IDENTIFIED 5 months ago - at 07/17/2024 02:44AM

Dear Customer / Partner,

We are currently experiencing instability for the following endpoints:
n-eu.linkmobility.io
no.linkmobility.io

If you're using the affected address, you can temporarily switch to one of the following:
c-eu.linkmobility.io
wsx.sp247.net

We are working diligently to resolve the issue and restore full functionality as soon as possible. Thank you for your patience and we apologize for any inconvenience caused.

IDENTIFIED 5 months ago - at 07/17/2024 12:00AM

Dear Customer / Partner,

The provider is currently working on resolving the issue, which may cause temporary problems with the following endpoints:
n-eu.linkmobility.io
no.linkmobility.io

If you're using the affected address, you can temporarily switch to one of the following:
c-eu.linkmobility.io
wsx.sp247.net

We will send you an update when new information becomes available. We apologize for the inconvenience

MONITORING 5 months ago - at 07/16/2024 09:22PM

Dear Customer / Partner,

We are continuously experiencing isolated issues only with Swedish TELE2, specifically with MO (Mobile Originated) messages. We want to assure you that all our APIs and all other services or sending destinations remain fully functional.

We are actively working on resolving these issues and will provide an update when new information is available.

MONITORING 5 months ago - at 07/16/2024 07:05PM

Dear Customer / Partner,

We are currently experiencing isolated issues only with Swedish TELE2, specifically with MO (Mobile Originated) messages.
We want to assure you that right now all our APIs and all other services or sending destinations remain fully functional.

We plan to send you an update when new information is available.

MONITORING 5 months ago - at 07/16/2024 03:00PM

Dear Customer / Partner,

The issue has been resolved, but we will continue to monitor the situation closely. We will provide you with updates as soon as new information becomes available.

MONITORING 5 months ago - at 07/16/2024 12:10PM

Dear Customer / Partner,

The impact is no longer present, will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING 5 months ago - at 07/16/2024 11:08AM

We would like to provide you with an update regarding the ongoing incident affecting our services.

Please be aware that Mobile Originated messages and Delivery Reports are also being impacted.

Our engineers are actively working on resolving the issue.
We plan to send you an update when new information is available.

INVESTIGATING 5 months ago - at 07/16/2024 10:40AM

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords:
n-eu.linkmobility.io

Be advised that if you're using the affected address you can temporarily change it to one of the following:
c-eu.linkmobility.io
no.linkmobility.io
wsx.sp247.net

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.

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