Outage in Link Mobility

[myLINK] Unscheduled disturbance

Resolved Major
October 09, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: We are currently facing a complete platform downtime. We plan to send you an update when new information is available. We apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 11:54AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 2 months ago - at 10/10/2024 07:36AM

Dear Customer / Partner,

The impact is no longer present in MyLink - Messages and MyLink - Insights, the platform will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING 2 months ago - at 10/09/2024 05:49PM

Dear Customer / Partner,

We would like to notify you that a new impact has been found.

Impact: We are experiencing partial platform unavailability.

We plan to send you an update when new information is available.
We apologize for the inconvenience caused.

MONITORING 2 months ago - at 10/09/2024 04:21PM

Dear Customer / Partner,

The impact is no longer present, myLink will remain under close observation for the next 2 hours.
We plan to send you an update within 2 hours or when new information is available.

INVESTIGATING 2 months ago - at 10/09/2024 02:32PM

Dear Customer / Partner,

We would like to notify you that a new impact has been found.

Impact: We are experiencing partial platform unavailability.

We plan to send you an update when new information is available.
We apologize for the inconvenience caused.

MONITORING 2 months ago - at 10/09/2024 01:48PM

Dear Customer / Partner,

The impact is no longer present, myLink will remain under close observation for the next 2 hours.
We plan to send you an update within 2 hours or when new information is available.

IDENTIFIED 2 months ago - at 10/09/2024 01:06PM

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update when new information is available.
We apologize for the inconvenience.

INVESTIGATING 2 months ago - at 10/09/2024 09:58AM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

Impact: We are currently facing a complete platform downtime.
We plan to send you an update when new information is available.

We apologize for the inconvenience caused.

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