Outage in Link Mobility

[CGI] API n-eu.linkmobility.io unscheduled disturbance

Resolved Minor
October 23, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. It appears that customers connecting from Norway to our n-eu.linkmobility.io endpoint may experience difficulties, including 50X or 40X errors. This issue seems to be caused by intermittent connectivity problems on the Internet when connecting from Norway. As a temporary solution, we recommend customers to connect to one of the following endpoints: - c-eu.linkmobility.io - wsx.sp247.net We apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/24/2024 05:25PM

Dear Customer/Partner,

We are pleased to inform you that the issue has now been resolved. If you experience any further problems, please contact your local support team.

Thank you for your patience and understanding.

MONITORING 8 months ago - at 10/24/2024 12:56PM

Dear Customer / Partner,

The impact is no longer present, the platform will remain under close observation for the next 4 hours.
We apologize for the inconvenience caused.

IDENTIFIED 8 months ago - at 10/24/2024 07:46AM

Dear Customer / Partner,

We are actively working on a resolution for the issue impacting a limited segment of our customers. It appears that users connecting from Norway to our n-eu.linkmobility.io endpoint may encounter intermittent connectivity issues, potentially resulting in 50X or 40X errors. Our team is investigating the root cause, which seems to be related to network connectivity variations from Norway.

We plan to send you an update when new information is available.
We apologize for the inconvenience.

INVESTIGATING 8 months ago - at 10/24/2024 12:34AM

Dear Customer / Partner,

The disturbance is still ongoing and we are continuing to find the cause of it.
We plan to send you an update immediately when new information is available.
We apologize for the inconvenience.

INVESTIGATING 8 months ago - at 10/23/2024 07:51PM

Dear Customer / Partner,

The disturbance is still ongoing and we are continuing to find the cause of it.
We plan to send you an update immediately when new information is available.
We apologize for the inconvenience.

IDENTIFIED 8 months ago - at 10/23/2024 01:59PM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

It appears that customers connecting from Norway to our n-eu.linkmobility.io endpoint may experience difficulties, including 50X or 40X errors. This issue seems to be caused by intermittent connectivity problems on the Internet when connecting from Norway.

As a temporary solution, we recommend customers to connect to one of the following endpoints:
- c-eu.linkmobility.io
- wsx.sp247.net

We apologize for the inconvenience caused.

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