Outage in Link Mobility

[WhatsApp & Xenioo] Unscheduled disturbance

Resolved Minor
December 04, 2024 - Started 10 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance on WhatsApp & Xenioo platform. Impact: Customers may experience Delayed Mobile Terminated and Mobile Originated Messages. We plan to send you an update when new information is available. We apologize for the inconvenience caused.
Components affected
Link Mobility Whatsapp
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/04/2024 01:49PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 10 months ago - at 12/04/2024 11:25AM

Dear Customer / Partner,

The impact is no longer present, WhatsApp & Xenioo services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

IDENTIFIED 10 months ago - at 12/04/2024 10:38AM

Dear Customer / Partner,

The cause of the disturbance was found and we are working on a solution.
We plan to send you an update within the next 2 hours or earlier if new information is available.
We apologize for the inconvenience.

INVESTIGATING 10 months ago - at 12/04/2024 09:42AM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance on WhatsApp & Xenioo platform.

Impact: Customers may experience Delayed Mobile Terminated and Mobile Originated Messages.
We plan to send you an update when new information is available.

We apologize for the inconvenience caused.

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