Outage in Link Mobility

[LMCL & Xenioo WhatsApp] Unscheduled disturbance

Resolved Major
December 11, 2024 - Started 11 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start Date & Time: 2024-12-11 18:58 CEST Impact: Customers may experience problem with messages delivery. We plan to send you an update when new information is available. We apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 01:52AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
Meta confirmed full recovery of services
If you experience any further issues do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 10 days ago - at 12/11/2024 07:33PM

Dear Customer / Partner,

The impact is no longer present, and the platform will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or as soon as new information becomes available.

The incident was caused by a global issue with Meta's services. Please note that all messages sent during the incident failed to deliver, and failure delivery reports have been distributed. If you wish to resend the failed messages, this will need to be done manually by your team.
We sincerely apologize for the inconvenience caused.

INVESTIGATING 11 days ago - at 12/11/2024 06:28PM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

Start Date & Time: 2024-12-11 18:58 CEST

Impact: Customers may experience problem with messages delivery.
We plan to send you an update when new information is available.

We apologize for the inconvenience caused.

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