Outage in Link Mobility

[myLINK] Unscheduled Disturbance: Issue with Mobile Originated (MO) Messaging

Resolved Major
December 17, 2024 - Started 4 days ago - Lasted about 15 hours
Official incident page

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Outage Details

Dear Valued Partners, Please be informed of an ongoing issue impacting Mobile Originated (MO) messaging. While messages are being received and delivered, challenges are occurring with relaying the correct status updates or content of MO responses. The engineering team is working to resolve the issue. Updates will be provided as soon as progress is made. We apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 11:22AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.

If you experience any further issues do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 4 days ago - at 12/18/2024 09:08AM

Dear Customer / Partner,

The impact is no longer present, will remain under close observation for the next 2 hours.
We apologize for the inconvenience caused.

INVESTIGATING 4 days ago - at 12/18/2024 09:04AM

Dear Customer / Partner,

The impact is no longer present, will remain under close observation for the next 2 hours.
We apologize for the inconvenience caused.

INVESTIGATING 4 days ago - at 12/17/2024 08:11PM

Dear Valued Partners,

Please be informed of an ongoing issue impacting Mobile Originated (MO) messaging. While messages are being received and delivered, challenges are occurring with relaying the correct status updates or content of MO responses.

The engineering team is working to resolve the issue. Updates will be provided as soon as progress is made.
We apologize for the inconvenience caused.

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