[CGI] Unscheduled disturbance

Dear Customer/Partner,

We would like to inform you that the service disturbance has now been fully resolved.
Our engineering team has identified the root cause of the issue and implemented the necessary changes to prevent recurrence.

If you encounter any further issues or have any questions, please don’t hesitate to reach out to your local support team.

Thank you for your patience and understanding throughout this period.

Dear Customer / Partner,

Our engineers have identified the root cause of the recent issue and are actively working on a permanent solution.

In the meantime, our Network Operations Center (NOC) is diligently monitoring the situation and will immediately address any recurring cases.

We appreciate your patience and understanding.

Dear Customer / Partner,
We would like to inform you that the impact has been reduced, although it may reoccur. We are currently conducting a detailed analysis.

We apologize for the inconvenience.

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Start Date & Time: 2025-01-10 12:00 CET
Affected service: Mobile Terminated (MT) Messages.

Impact: Some of the outbound traffic may be missing and needs to be resent.

We apologize for the inconvenience.