[Italy][SMS.IT] Unscheduled disturbance

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further issues do not hesitate to contact your local support.
Thank you for your patience and understanding.

The impact is no longer present, but SMSIT services will remain under close observation.
We plan to send you an update when new information is available

Dear Customer / Partner,

Please be informed that a mitigation solution has been implemented to address the issue. Traffic has been rerouted to backup connections, and the situation has improved.

We continue to monitor the situation closely and will provide further updates if necessary.

Thank you for your patience and understanding.

Dear Customer / Partner,

We would like to inform you that the issue has been identified as a network problem at the Datacenter for SMSIT.

Impact: This issue is affecting all messages sent during the disturbance, including SMS Mobile Terminated, Mobile Originated, and Delivery Reports.

Current Status: The service is currently unstable or unavailable.

The connectivity issue has been identified on the provider’s side, and active work is underway to resolve the problem, but no estimated time for resolution has been provided yet.

We apologize for the inconvenience this is causing and will continue to share updates as soon as more information becomes available.

Thank you for your patience and understanding.

Dear Customer / Partner,
Please be aware that there is currently a disturbance towards SMS.IT in Italy.

Start Date & Time: 2025-01-15 18:35 CET
Affected service: SMS Mobile Terminated / Mobile Originated / Delivery Reports messages
Issue: Messages can be delayed or missing

Our engineers actively investigate the issue and maintain direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.