[WhatsApp] Unscheduled disturbance

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Dear Customer/Partner,

We would like to inform you that the issue with WhatsApp services has been resolved. The queues have now decreased, and message processing has returned to normal.

Our teams will continue to monitor the situation to ensure full stability. Thank you for your patience and understanding.

During the analysis, it was discovered that Xenioo deliveries may have also experienced some delays in connection with the ongoing WhatsApp disruption.

The root cause of the WhatsApp incident has been identified, and a deployment has been successfully completed. The situation is being actively monitored.

Our teams continue to monitor the situation and will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Dear Customer/Partner,

We would like to inform you of an ongoing disruption affecting WhatsApp services.

Start Date & Time: 2025-02-14 09:30 CEST

Affected Services: Mobile Terminated messages and Delivery Reports
Issue: Delays in Mobile Terminated message processing and Delivery Reports

Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.