Outage in Link Mobility

[Sweden][Denmark][Hi3G] Unscheduled disturbance

Resolved Major
March 20, 2025 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Hi3G in Sweden and Denmark. Start Date & Time: 2025-03-20 12:57 CET Affected service: Mobile Terminated messages Issue: Messages are undelivered Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/21/2025 06:07AM

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING about 2 months ago - at 03/21/2025 02:34AM

Dear Customer / Partner,
The message traffic towards Hi3G in Sweden and Denmark is currently stable and will remain under monitoring until we receive confirmation from the operator regarding full resolution.
We will provide an update as soon as new information becomes available.

IDENTIFIED about 2 months ago - at 03/20/2025 11:06PM

Dear Customer / Partner,
Messages and delivery reports towards Hi3G in Sweden and Denmark have started flowing correctly. The operator is still working on restoring delivery reports from the incident period and on fully resolving the issue.
We will keep you updated as soon as new information becomes available.
We apologize for the inconvenience.

INVESTIGATING about 2 months ago - at 03/20/2025 12:39PM

Dear Customer / Partner,

Please be aware that there is currently a disturbance towards Hi3G in Sweden and Denmark.
Start Date & Time: 2025-03-20 12:57 CET
Affected service: Mobile Terminated messages
Issue: Messages are undelivered

Our engineers are actively investigating the issue and maintaining direct communication with the operator.
We apologize for the inconvenience caused and will provide more information when available.

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