[MyLINK 1.0] Unscheduled System Disruption – Message Status Display

Dear Customer / Partner,

We would like to inform you that the recent service disturbance has been successfully resolved. We can confirm that all historical data within the message logs has been fully restored and is now up to date.

Should you experience any further issues or delays, please do not hesitate to contact your local support team.

Thank you for your continued patience and understanding.

Dear Customers,

The root cause of the issue has been identified, and a fix has already been implemented. We can confirm that historical data in the message logs is now being progressively reloaded.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience throughout the recovery process.

If you have any questions, please contact your local support team.

Dear Customers,

We would like to inform you that the ongoing repair work is still in progress. The issue has presented unexpected complexities, and our dedicated technical team is actively working with the utmost priority to implement a thorough and effective resolution.

Please be advised that during this time, you may continue to experience delays or intermittent access to message logs within the portal.

However, we want to reassure you that this does not impact mobile-originated or mobile-terminated messages, nor delivery reports (DLRs). These services are operating as expected.

We sincerely appreciate your patience and understanding, and we will keep you updated on the progress.
If you have any questions or need further assistance, please don’t hesitate to reach out to your local support team.

Dear Valued Customer/Partner,

We would like to inform you that repair work is still in progress.
Our team is actively working on resolving the issue, and we will share further updates as soon as possible.

Please note that message logs in the portal may continue to experience delays or intermittent access during this time.

We sincerely apologize for the inconvenience and appreciate your continued patience

Dear valued Customer/Partner,

We would like to inform you that we are actively working on resolving the current issue.
Further updates will be provided as they become available.
In the meantime, please note that the message logs in the portal may continue to be delayed or intermittently accessible.

We apologize for the inconvenience, and thank you for your continued patience.

Dear valued Customer/Partner,

We would like to provide you with an update regarding the ongoing issue affecting the MyLINK 1.0 portal.
The root cause of the issue has been identified. Our technical team is currently working on implementing a fix to restore full functionality.

We will keep you informed and share further updates as progress is made.
We apologize for the inconvenience, and thank you for your continued patience.

Dear valued Customer/Partner,

We're informing you about an unscheduled system disruption on the MyLink 1.0 platform. Our team is currently investigating the root cause and working to restore normal functionality.

Affected services:

- Web Portal

-Insights

Impact:

Some delivered SMS messages are incorrectly displayed as “Pending” in the MyLINK 1.0 portal.
Please note that Delivery Reports have been correctly returned, and message delivery was not affected. The issue is limited to the visual status in the customer interface.

The exact timeframe is under investigation.

We plan to send an update as soon as new information becomes available.

We apologize for any inconvenience caused.