Unscheduled System Disturbance at MyLINK - Incident on 11.11.2025

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays, do not hesitate to contact your local support.
Thank you for your patience and understanding.

Dear valued Customer/Partner,

We would like to inform you that the issue affecting report generation in the Message Logs section of the MyLINK 2.0 portal has now been resolved.
We would like to emphasize that this incident only impacted the report generation and email delivery of Message Logs reports.
All other services, including inbound and outbound (MO/MT) message delivery, WhatsApp, and email traffic, were fully operational throughout the incident.
We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

Best regards,
LINK Mobility Team

Dear valued Customer/ Partner

We would like to inform you that we’re currently experiencing an issue in the Message Logs section of the MyLINK 2.0 portal.
Reports generated from the Message Logs are not being delivered by email.

Please note that Mobile Originated, Mobile Terminated messages, and Delivery Reports are processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
We apologize for any inconvenience this may cause and appreciate your patience.