[MyLINK] Email Message Log Status Issue

Dear Valued Customer/Partner,

We would like to inform you that the recent incident affecting the display of Message Logs for email messages in the MyLink 2.0 Portal has been closed.

Please note that email delivery has remained unaffected throughout, and the platform continues to operate as expected. All functionalities related to email transmission remain fully available.

While the incident is now closed, the underlying issue with delayed or inaccurate status display in Message Logs will be fully resolved after the implementation of a permanent fix. This update is scheduled for deployment following the upcoming change freeze period, after December 7th.

We appreciate your patience and understanding during this process. Should you have any questions or require assistance, please do not hesitate to contact our support team.

Thank you for your continued trust and partnership.

Dear Customer/Partner,

The cause of the issue has been identified, and we are working on a solution.
We apologize for any inconvenience this may cause.

Dear Valued Customer/Partner,

We would like to inform you about an unscheduled system disruption currently affecting the platform. Our team is actively investigating the root cause and working to restore full functionality.

Affected Service: Message Logs for email messages in the MyLink 2.0 Portal.
Impact: Message logs in the portal for email messages may display incorrect statuses, even though the emails are being delivered correctly. The “Delivered” status remains visible in the detailed message events after opening an individual message.

Please note that only the message log functionality is affected. Email messages and all other related features continue to operate as expected.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.