Outage in Link Mobility

[CGI] Unscheduled disturbance

Resolved Major

January 29, 2026 - Started 16 days ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers cannot reach the following endpoints. These endpoints are used to send Mobile Terminated, Mobile Originated, WhatsApp messages, and configure Gates and Keywords: n-eu.linkmobility.io Be advised that if you're using the affected address you can temporarily change it to one of the following: c-eu.linkmobility.io s-eu.linkmobility.io wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.

Components affected

Link Mobility Whatsapp Link Mobility API n-eu.linkmobility.io

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 01/30/2026 04:44AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 16 days ago - at 01/30/2026 02:41AM

Dear Customer / Partner, We would like to notify you that the unscheduled system disturbance has been resolved.

Status: The endpoint n-eu.linkmobility.io is fully operational and traffic is processing normally.

The system will remain under close monitoring for the next 2 hours to ensure stability. We apologize for the inconvenience.

INVESTIGATING 16 days ago - at 01/29/2026 11:18PM

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers cannot reach the following endpoints. These endpoints are used to send Mobile Terminated, Mobile Originated, WhatsApp messages, and configure Gates and Keywords:
n-eu.linkmobility.io

Be advised that if you're using the affected address you can temporarily change it to one of the following:
c-eu.linkmobility.io
s-eu.linkmobility.io
wsx.sp247.net

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.

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