[2026-04-30][CGI & GW2 & MyLink 2.0] Unscheduled Disturbance

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further issues or delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Dear Customer / Partner,

Please be informed that the issue has now been resolved and traffic has returned to normal levels.

Delivery Reports (DLRs) are now being delivered as expected, and the system has stabilized. We will continue to monitor the platform closely to ensure full stability.

We would like to emphasize once again that Mobile Terminated (MT) messages were not affected by this incident.
The impact was limited to Mobile Originated (MO) messages and Delivery Reports (DLRs).

Please note that a limited portion of DLRs may have been permanently lost during the incident.

We apologize for the inconvenience caused and thank you for your patience.

Dear Customer / Partner,

Please be informed that the root cause of the issue has been identified and we are currently in the process of implementing a fix.

The situation has significantly stabilized, and we are observing that the queues are decreasing. We are currently awaiting full recovery of Delivery Reports (DLRs).

We would like to emphasize once again that Mobile Terminated (MT) messages were not affected by this incident.

We will continue to monitor the situation closely and provide further updates as needed.

Dear Customer / Partner,

Please be informed that further investigation indicates that Mobile Terminated messages are not affected by this incident.

The issue is currently limited to Mobile Originated messages and Delivery Reports, which may experience delays or partial disruptions.

We are continuing our investigation to identify the root cause and implement a permanent solution.

Dear Customer / Partner,

Please be informed that we are currently experiencing an unscheduled disturbance on the MyLink 2.0, CGI and GW2 platforms

Start time: 30-04-2026 15:40 CEST

Affected services: Delivery Reports (DLRs), Mobile Terminated (MT) and Mobile Originated messages (MOs).

Impact: Delivery Reports and inbound/outbound messages may be delayed or missing.


We are currently determining the impact and will provide more information as soon as possible.

We apologize for the inconvenience caused.