Outage in Linode

Connectivity Issue - Hosted DNS Service - US-East (Newark)

Resolved Minor
June 26, 2023 - Started about 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Our team is investigating an issue affecting our Hosted DNS Service. During this time, users may experience an elevated rate of errors, including records not updating or resolving as expected. We will share additional updates as we have more information.
Components affected
Linode Hosted DNS Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/27/2023 01:10AM

We are no longer seeing issues affecting our Hosted DNS Service, and are considering this incident resolved
If you continue to experience problems, please open a ticket with our Support Team.

MONITORING about 1 year ago - at 06/26/2023 11:14PM

At this time, we have been able to correct the issue affecting our Hosted DNS Service. We will be monitoring this to ensure that connectivity remains stable.

If you continue to experience problems, please open a ticket with our Support Team.

IDENTIFIED about 1 year ago - at 06/26/2023 09:35PM

We have identified an additional issue with our DNS resolvers and have implemented a fix, although we are continuing to investigate for any further problems while monitoring the efficacy of this fix.

Customers in Newark are encouraged to use our local DNS resolvers moving forward. If you are experiencing issues with these resolvers, we recommend using a public DNS resolver.

Should you have any problems with DNS resolution using our Newark resolvers, please open a ticket with our Support Team.

INVESTIGATING about 1 year ago - at 06/26/2023 07:44PM

Despite promising initial observations, it appears that the mitigation did not fix the issue with DNS resolution from Linodes in Newark. We are actively continuing to explore this issue and pursuing other potential fixes.

This issue is only affecting DNS resolution from our Newark data center -- our public nameservers and DNS Manager are unaffected. Customers in Newark are encouraged to use a public resolver on their Linodes in the meantime.

MONITORING about 1 year ago - at 06/26/2023 06:31PM

At this time, we have been able to correct the issue affecting our Hosted DNS Service. We will be monitoring this to ensure that connectivity remains stable.

For full clarity, this issue only affected DNS resolution for Linodes in Newark. Linode's public DNS nameservers and DNS Manager were unaffected by this issue.

If you continue to experience problems, please open a ticket with our Support Team.

IDENTIFIED about 1 year ago - at 06/26/2023 05:26PM

Our team has identified the issue affecting our Hosted DNS Service. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

In the meantime, we encourage customers in Newark to configure a public resolver for their services.

INVESTIGATING about 1 year ago - at 06/26/2023 04:02PM

Our team is investigating an issue affecting our Hosted DNS Service. During this time, users may experience an elevated rate of errors, including records not updating or resolving as expected. We will share additional updates as we have more information.

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