Incorrect billing for network overages

We have implemented a fix for this issue as of 07:40 UTC on 2 July 2024; based on current observations, the service has resumed normal operations and can confirm that the issue is now resolved. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

Our team has identified the issue that caused the incorrect billing charges for network overages. We are working to implement a fix that will address the incorrectly invoiced amounts. We will provide an update as soon as the solution is in place.

We are continuing to investigate this issue. We will provide an update as we make progress.

Our team is currently investigating an issue which has caused customers to receive incorrect billing charges for network overages. We are actively working to rectify any billing discrepancies, and will update here as more information becomes available.