Emerging Service Issue - Network Connectivity - US - Central (Dallas)

The root cause was traced back to a congestion on a third-party transit provider. We haven’t observed any additional connectivity issues towards our US - Central (Dallas) region, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.

Starting approximately 23:00 UTC on 22 April 2025, we observed intermittent networking issues towards our US - Central (Dallas) location from various geolocations. We have traced these issues down to a 3rd party transit provider and re-routed the traffic to Dallas through alternate transit providers. We have not observed any more packet loss since 02:30 UTC on 23 April 2025 and are continuing to monitor these routes. If you continue to experience problems, please open a Support ticket for assistance.

Our team is investigating an emerging service issue affecting network connectivity in US Central (Dallas). We will share additional updates as we have more information.