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Outage in Linode

Service Issue - Red Hat Enterprise Linux boot issues

Resolved Minor
May 05, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating a service issue affecting the boot process of Red Hat Enterprise Linux (RHEL)-based distributions. Systems running non-64-bit kernels may fail to boot, while distributions using the 64-bit kernel remain unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/06/2025 03:26AM

The issue started at 20:29 UTC on May 5, 2025.
The investigation revealed that the issue started following the rollout of the software release to support the latest version of Fedora. We rolled back the release to mitigate the impact. We can confirm that the issue is now mitigated as of 02:56 UTC on May 6, 2025 and no longer occurring. We apologize for the impact and thank you for your patience and continued support. Our subject matter experts are continuing to investigate the root cause and will take appropriate preventive actions. We are committed to making continuous improvements to make our systems better and prevent recurrence.

INVESTIGATING 12 months ago - at 05/06/2025 02:45AM

Our subject matter experts are actively investigating this issue. We will provide the next update as we make progress.

INVESTIGATING 12 months ago - at 05/06/2025 02:15AM

The current workaround for the issue is booting your Linode with the Latest 64-bit kernel. You can change the kernel your Linode is using to boot by following the instructions here: https://techdocs.akamai.com/cloud-computing/docs/manage-the-kernel-on-a-compute-instance

INVESTIGATING 12 months ago - at 05/06/2025 02:06AM

Our team is investigating a service issue affecting the boot process of Red Hat Enterprise Linux (RHEL)-based distributions. Systems running non-64-bit kernels may fail to boot, while distributions using the 64-bit kernel remain unaffected.

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