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Outage in Linode

Connectivity Issue - India Regions (AP-WEST, IN-BOM-2, IN-MAA)

Resolved Minor
September 05, 2025 - Started 8 months ago - Lasted 18 days
Official incident page

Incident Report

Our team is investigating an issue affecting connectivity in our Mumbai, IN data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Components affected
Linode AP-West (Mumbai)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/24/2025 07:09AM

We haven’t observed any additional connectivity issues in our IN-MAA, AP-West, IN-BOM-2 data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.

MONITORING 7 months ago - at 09/19/2025 04:22AM

Connectivity to our India Compute regions (IN-MAA, AP-West, IN-BOM-2) has improved. Since September 14, 2025, we have not observed the recurring packet loss that previously affected traffic to and from EU & US locations during India peak business hours. Our network providers reported that backbone capacity in Asia has been stabilized and operations are largely restored.
At this time, customers may still notice slightly higher latency when connecting to Europe and the U.S. East Coast. Providers have indicated that this condition may persist for the next couple of weeks. We will continue to monitor the services.

IDENTIFIED 7 months ago - at 09/12/2025 06:35PM

We are continuing to experience connection issues affecting our IN-MAA, AP-West, and IN-BOM data centers. Between approximately 17:02 UTC and 18:20 UTC on September 12, 2025, we experienced an increase in intermittent connection failures and latency in all the services deployed in IN-MAA. We are currently working on mitigating customer impact with our 3rd party network providers and will share additional updates as soon as they are available.

IDENTIFIED 8 months ago - at 09/07/2025 06:22PM

Linodes in our IN-MAA, AP-West, and IN-BOM data centers are experiencing increased network congestion and latency due to multiple faults in the undersea cables that are part of the optimal routes out of the data centers. There is currently no estimated time-to-resolution available from the undersea cable operators. We continue to work on mitigating customer impact with our third-party network providers and will share additional updates as soon as they become available.

IDENTIFIED 8 months ago - at 09/06/2025 12:20PM

We are continuing experience connection issues affecting our IN-MAA, AP-West, and IN-BOM data centers. During this time users may experience intermittent connection issues and network slowness for all services deployed in these data centers. We are currently working on mitigating customer impact with our 3rd party network providers and will share additional updates as soon as they are available.

MONITORING 8 months ago - at 09/06/2025 10:16AM

At this time we have been able to correct the issues affecting connectivity in our IN-MAA, AP-West and IN-BOM-2 data center. We will continue to monitor for further connection issues. If you are still experiencing issues, please open a Support ticket for assistance.

INVESTIGATING 8 months ago - at 09/06/2025 02:53AM

Our team is investigating an issue affecting connectivity in our IN-MAA, AP-West and IN-BOM-2 data center During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

MONITORING 8 months ago - at 09/06/2025 01:56AM

At this time we have been able to correct the issues affecting connectivity in our AP-West and IN-BOM-2 data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

INVESTIGATING 8 months ago - at 09/05/2025 11:41PM

Our team is investigating an issue affecting connectivity in our Mumbai, IN data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

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