Outage in Linode

Service Issue - NodeBalancers (US-ORD, US-LAX, EU-WEST, FR-PAR, JP-OSA)

Resolved Minor
September 23, 2025 - Started 30 days ago - Lasted 2 days
Official incident page

Incident Report

Our team is investigating an issue affecting the NodeBalancer service in the US-ORD, US-LAX, EU-WEST, FR-PAR, and JP-OSA regions. Some users in these regions may experience NodeBalancer service degradation, including performance issues. At this time, the number of customers impacted appears to be limited, but we are closely monitoring the situation as there is some risk of broader impact. We will share additional updates as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/25/2025 06:08PM

We haven’t observed any additional issues with the NodeBalancer service in US‑ORD, US‑LAX, EU‑WEST, FR‑PAR, or JP‑OSA, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.

IDENTIFIED 29 days ago - at 09/24/2025 04:10PM

We are continuing to work on a fix for this issue. Most customers remain unaffected, but if you do encounter any problems with NodeBalancers, please open a ticket with our Support Team.

IDENTIFIED 29 days ago - at 09/23/2025 08:10PM

Our team has identified the issue affecting the NodeBalancer service in our US-ORD, US-LAX, EU-WEST, FR-PAR, and JP-OSA regions. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

INVESTIGATING 30 days ago - at 09/23/2025 03:36PM

Our team is investigating an issue affecting the NodeBalancer service in the US-ORD, US-LAX, EU-WEST, FR-PAR, and JP-OSA regions. Some users in these regions may experience NodeBalancer service degradation, including performance issues. At this time, the number of customers impacted appears to be limited, but we are closely monitoring the situation as there is some risk of broader impact. We will share additional updates as we have more information.

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