Outage in Liquid Web
Infrastucture down issues at Phoenix Data Center
Resolved MinorIncident Report
Summary AI Generated
Liquid Web's Phoenix Data Center (DC4 - PHX) experienced network connectivity issues lasting approximately 5.8 hours, caused by an upstream provider problem during a scheduled maintenance window. Customer-facing services and websites remained publicly accessible throughout the incident, with impact limited to internal connectivity. Full stability was restored after engineers worked with the upstream provider to recover the affected network links.
We are investigating issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
Components affected
Liquid Web DC4 - PHXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/02/2026 10:37AM
We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.
MONITORING
16 days ago - at 07/02/2026 07:16AM
We are seeing continued improvement in network connectivity as the affected links begin to recover. All customer websites and servers remain online and accessible.
The scheduled maintenance is still in progress, and our Engineering team is actively monitoring the environment to ensure connectivity is fully restored. We will continue to provide updates as additional information becomes available.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
IDENTIFIED
16 days ago - at 07/02/2026 05:26AM
We are investigating an issue affecting connectivity between our Phoenix Data Center and internal services. We have identified that the issue is related to network connectivity with an upstream provider during a scheduled maintenance window.
At this time, customer-facing services are expected to remain accessible from public networks, and we have not identified a widespread impact to externally accessible services. Our Engineers are actively working with the upstream provider to restore full connectivity as quickly as possible.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
INVESTIGATING
16 days ago - at 07/02/2026 04:49AM
We are investigating issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
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