Outage in Litmus

There is currently a delay in processing email analytics opens.

Resolved Major
January 05, 2023 - Started almost 3 years ago - Lasted about 16 hours
Official incident page

Incident Report

There is currently a delay in processing email analytics opens. This issue began on January 1st. This issue is resulting in our in-app display of tracking code information to not include the opens generated from Jan 1st onwards. No EA data has been lost. The issue has been identified and a fix is being implemented.
Components affected
Litmus Email Analytics

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 11:03AM

This has been resolved.

MONITORING almost 3 years ago - at 01/05/2023 10:46PM

A fix has been implemented and we are monitoring the service as it catches up.

IDENTIFIED almost 3 years ago - at 01/05/2023 07:17PM

There is currently a delay in processing email analytics opens. This issue began on January 1st.

This issue is resulting in our in-app display of tracking code information to not include the opens generated from Jan 1st onwards.

No EA data has been lost.

The issue has been identified and a fix is being implemented.

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