Outage in Litmus

There is currently a delay in processing email analytics opens.

Resolved Minor
June 15, 2023 - Started over 2 years ago - Lasted about 18 hours
Official incident page

Incident Report

There is currently a delay in processing email analytics opens. This issue began on June 13th. This issue is resulting in our in-app display of tracking code information not including the opens generated from June 13th onwards. No EA data has been lost. The issue has been identified and a fix is being implemented.
Components affected
Litmus Email Analytics

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/16/2023 01:39PM

This has been resolved and EA data should be caught up.

MONITORING over 2 years ago - at 06/15/2023 07:50PM

A fix has been implemented and we are monitoring the service as it catches up.

IDENTIFIED over 2 years ago - at 06/15/2023 07:38PM

There is currently a delay in processing email analytics opens. This issue began on June 13th.

This issue is resulting in our in-app display of tracking code information not including the opens generated from June 13th onwards.

No EA data has been lost.

The issue has been identified and a fix is being implemented.

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