Outage in Litmus

Multiple failures due to upstream service provider

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

An upstream service provider has been experiencing problems since 08:11 UTC affecting some features. Their services are now recovering. We're monitoring for residual problems.
Components affected
Litmus Application Litmus Email Analytics Litmus IBM Notes 8.5 (Windows 10) Litmus IBM Notes 9 (Windows 10) Litmus IBM Notes 10 (Windows 10) Litmus Outlook 2007 (Windows 10) Litmus Outlook 2010 (Windows 10) Litmus Outlook 2013 (Windows 10) Litmus Outlook 2013 120 DPI (Windows 10) Litmus Outlook 2016 (Win 10) Litmus Outlook 2019 (Windows 10) Litmus Outlook 2019 120 DPI (Windows 10) Litmus Thunderbird 60 (Win 10) Litmus Plain Text (Text-only view) Litmus Outlook (Android 7.0) Litmus AOL Mail (Explorer) Litmus AOL Mail (Chrome) Litmus AOL Mail (Firefox) Litmus Gmail (Chrome) Litmus Gmail (Explorer) Litmus Gmail (Firefox) Litmus Outlook.com (Chrome) Litmus Outlook.com (Explorer) Litmus Outlook.com (Firefox) Litmus Yahoo! Mail (Chrome) Litmus Yahoo! Mail (Firefox) Litmus G Suite (Chrome) Litmus G Suite (Explorer) Litmus G Suite (Firefox) Litmus Office 365 (Explorer) Litmus Office 365 (Firefox) Litmus Office 365 (Chrome) Litmus GMX.de (Explorer) Litmus GMX.de (Firefox) Litmus Web.de (Explorer) Litmus Web.de (Firefox) Litmus Web.de (Chrome) Litmus Comcast (Explorer) Litmus Comcast (Firefox) Litmus Comcast (Chrome) Litmus Mail.ru (Explorer) Litmus Mail.ru (Chrome) Litmus Mail.ru (Firefox) Litmus T-Online.de (Explorer) Litmus T-Online.de (Firefox) Litmus T-Online.de (Chrome) Litmus Yahoo! Mail (Explorer) Litmus GMX.de (Chrome) Litmus Outlook 2016 120 DPI (Windows 10) Litmus iPad Pro (11 inch) (iOS 13.1) Litmus Outlook Office 365 (Windows 10) Litmus Outlook Office 365 Dark (Windows 10) Litmus Gmail App (Android 10.0) Litmus Gmail App Dark (Android 10.0) Litmus Outlook.com Dark (Chrome) Litmus Outlook.com Dark (Firefox) Litmus iPad Pro (12.9 inch) (iOS 13.1) Litmus iPad Air (4th Generation) (iOS 14.2)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2025 02:07PM

These issues have been resolved.

MONITORING about 1 month ago - at 10/20/2025 10:43PM

The upstream service provider issues have resolved. We're monitoring for any residual issues.

IDENTIFIED about 2 months ago - at 10/20/2025 01:21PM

The upstream service provider issues are ongoing and affecting multiple other services, such as Litmus Previews and Litmus Analytics. We are attempting to fix the issue and are working with the service provider to restore functionality.

MONITORING about 2 months ago - at 10/20/2025 09:58AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/20/2025 09:58AM

An upstream service provider has been experiencing problems since 08:11 UTC affecting some features. Their services are now recovering. We're monitoring for residual problems.

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