Outage in LiveKit

Increased error rate with SIP, Egress, and Ingress

Resolved Minor
July 15, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

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Outage Details

we are observing increased error rate impacting SIP and some percentage of realtime connections. We are investigating.
Components affected
LiveKit Global Egress LiveKit Global SIP LiveKit Global Real Time Communication LiveKit Global Ingress
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 07/15/2025 12:38AM

This incident has been resolved.

MONITORING 8 days ago - at 07/14/2025 10:24PM

A fix was implemented and service is fully restored as of 22:20 UTC. we are continuing to monitor the situation. a post-mortem will be shared shortly.

IDENTIFIED 8 days ago - at 07/14/2025 10:20PM

this also impacts Egress and Ingress, preventing new sessions from resolving certain hosts correctly.

IDENTIFIED 8 days ago - at 07/14/2025 10:18PM

this is related to an outage with Cloudflare DNS, which we use in certain internal components. we are applying a change to mitigate.

related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f

INVESTIGATING 8 days ago - at 07/14/2025 10:08PM

we are observing increased error rate impacting SIP and some percentage of realtime connections. We are investigating.

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