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Outage in Lob

Duplicate rendered PDF webhook events being emitted.

Resolved Minor
December 12, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified that most orders are receiving duplicate rendered PDF webhook events. No webhook events are being missed.
Components affected
Lob Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 12/12/2022 11:51PM

Duplicate webhooks are no longer being emitted.

IDENTIFIED over 3 years ago - at 12/12/2022 10:46PM

We have identified the root cause for the repeat events and are working on a hotfix to fix this issue.

INVESTIGATING over 3 years ago - at 12/12/2022 10:31PM

We have identified that most orders are receiving duplicate rendered PDF webhook events. No webhook events are being missed.

Latest Lob outages

Rendering delays - 16 days ago
Rendering delay issue - 16 days ago
Rendering Delays - about 1 month ago

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