Outage in Lob
Issue with bank account verifications using micro deposits
Resolved MinorIncident Report
Summary AI Generated
Lob experienced an issue preventing customers from verifying bank accounts using micro deposits through both the dashboard and API, lasting approximately 9 days. The company implemented a mitigation that restored bank account verification functionality for sending checks, with instructions for affected users who created accounts in the previous 7 days to contact support if verification issues persisted. The incident was fully resolved after monitoring confirmed the impact had ended.
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/29/2026 08:30PM
We think the impact from the issue is over.
MONITORING
22 days ago - at 05/20/2026 06:56PM
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected.
If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options.
We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.
INVESTIGATING
22 days ago - at 05/20/2026 04:38PM
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
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