Outage in Lob
HTML Template Processing Issue
Resolved MinorIncident Report
Summary AI Generated
Lob experienced a 10-minute minor incident in which HTML template processing was disrupted, causing errors when proofing HTML templates or sending mailpieces that used an HTML creative. The issue was investigated and resolved within the same timeframe.
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 days ago - at 07/07/2026 05:08PM
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
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