Outage in Lob
Error rendering HTML Template
Resolved MinorIncident Report
Summary AI Generated
Lob experienced a 50-minute incident where users encountered errors when proofing HTML templates or sending mailpieces using HTML creatives. The issue disrupted HTML template rendering and mailpiece processing during that window. The problem was resolved and normal processing restored, with continued monitoring to ensure stability.
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 07/07/2026 05:56PM
The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
INVESTIGATING
18 days ago - at 07/07/2026 05:08PM
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
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