Outage in LogicMonitor

Degraded access to support tools due to upstream provider issues

Resolved Minor

June 12, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting access to our internal support tools and ticketing systems. This is due to a broader, ongoing authentication issue with our upstream provider. As a result, our technical support team is currently unable to access key systems necessary to provide timely assistance. We are actively monitoring the situation and will provide updates as our provider implements a resolution. We apologize for the inconvenience and appreciate your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 09:32PM

Issues with our upstream provider have resolved, we thank you for your patience.

MONITORING 10 months ago - at 06/12/2025 07:00PM

We are currently experiencing an issue affecting access to our internal support tools and ticketing systems. This is due to a broader, ongoing authentication issue with our upstream provider.

As a result, our technical support team is currently unable to access key systems necessary to provide timely assistance. We are actively monitoring the situation and will provide updates as our provider implements a resolution.

We apologize for the inconvenience and appreciate your patience.

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