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Outage in LogicMonitor

LogicMonitor is currently investigating potential impacts to Support Portal Chat Functionality

Resolved Minor
June 18, 2025 - Started 10 months ago - Lasted 13 days
Official incident page

Incident Report

LogicMonitor is currently investigating an issue affecting chat functionality within the Support Portal. We are working with our vendor to identify the cause and will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/01/2025 08:15PM

The issue affecting chat functionality within the LogicMonitor Support Portal has been fully resolved, and the service is now operating as expected.

Thank you for your patience throughout this process.

IDENTIFIED 10 months ago - at 06/30/2025 06:51PM

We have identified a possible root cause of the issue affecting chat functionality within the LogicMonitor Support Portal and are actively working with our vendor to resolve it. We will provide further updates as soon as more information is available. Thank you for your continued patience.

INVESTIGATING 10 months ago - at 06/25/2025 06:00PM

We are continuing to work with our vendor to resolve the issue affecting chat functionality within the LogicMonitor Support Portal. Investigation is ongoing, and we will provide further updates as soon as more information is available. Thank you for your patience.

INVESTIGATING 10 months ago - at 06/20/2025 05:37AM

We are still investigating this issue

INVESTIGATING 10 months ago - at 06/18/2025 06:23PM

LogicMonitor is currently investigating an issue affecting chat functionality within the Support Portal. We are working with our vendor to identify the cause and will provide updates as more information becomes available.

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