Outage in Login.gov

Partial outage for Identity Verification

Resolved Minor
January 30, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2025 08:51PM

This incident has been resolved.

MONITORING 3 months ago - at 01/30/2025 08:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/30/2025 07:11PM

Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.

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