Outage in Login.gov

Degraded SMS delivery

Resolved Major
October 13, 2025 - Started 14 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
Components affected
Login.gov Login (secure.login.gov)

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/13/2025 10:33PM

This incident has been resolved.

MONITORING 14 days ago - at 10/13/2025 05:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 10/13/2025 05:10PM

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Latest Login.gov outages

Login.gov Customer Support Phone Number Unavailable - about 1 month ago
Partial outage for Identity Verification - about 2 months ago
Degraded SMS delivery - 2 months ago
Partial outage for Identity Verification [Nevada] - 2 months ago
Outage for Identity Verification - 2 months ago

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