Outage in Login.gov

Degraded SMS delivery

Resolved Major
August 28, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
Components affected
Login.gov Login (secure.login.gov)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/28/2025 05:18PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 08/28/2025 04:25PM

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Latest Login.gov outages

Degraded SMS delivery - 14 days ago
Login.gov Customer Support Phone Number Unavailable - about 1 month ago
Partial outage for Identity Verification - about 2 months ago
Partial outage for Identity Verification [Nevada] - 2 months ago
Outage for Identity Verification - 2 months ago

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