Outage in Login.gov

Degraded SMS delivery

Resolved Major
August 28, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
Components affected
Login.gov Login (secure.login.gov)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/28/2025 05:18PM

This incident has been resolved.

INVESTIGATING 10 days ago - at 08/28/2025 04:25PM

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

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