Outage in Login.gov
Partial SMS delivery failures for AT&T customers in the United States
Resolved Minor
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Outage Details
Components affected
Login.gov Login (secure.login.gov)Latest Updates ( sorted recent to last )
This incident has been resolved.
Switching to alternate SMS short codes appears to be effective, and we are no longer seeing elevated error rates. We will continue to monitor the situation.
We have identified a potential mitigation. The downstream outage appears to affect only a subset of SMS short codes, so we are switching to different SMS short codes and will monitor the situation.
We are currently investigating an elevated error rate for text messages to AT&T customers in the United States.
Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.
Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected.
The team is working to identify the cause and resolve it. We appreciate your patience in the meantime.
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