Outage in LogMeIn

Rescue, Central/Pro, GoTo Assist v4 and v5 - Issue downloading binaries

Resolved Major
November 04, 2024 - Started 8 days ago - Lasted about 2 hours
Official incident page

Need to monitor LogMeIn outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including LogMeIn, and never miss an outage again.
Start Free Trial

Outage Details

Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries. We will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/04/2024 04:08PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 8 days ago - at 11/04/2024 03:53PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 8 days ago - at 11/04/2024 03:25PM

We are seeing signs of improvement for code signing of binaries and we are keeping a close eye on the recovery of the system.

We will provide another update shortly.

IDENTIFIED 8 days ago - at 11/04/2024 03:12PM

Our engineers have identified the issue and are now implementing a plan to fix the issue with the download of client binaries.

We will provide another update shortly.

IDENTIFIED 8 days ago - at 11/04/2024 02:39PM

Our engineers have identified the issue and are actively working towards a resolution.

IDENTIFIED 8 days ago - at 11/04/2024 02:05PM

Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries.

We will provide another update shortly.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3263 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime