Outage in LogMeIn

Grasshopper - Issue with web portal and outgoing calls

Resolved Major
August 20, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Need to monitor LogMeIn outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including LogMeIn, and never miss an outage again.
Start Free Trial

Outage Details

We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/20/2025 07:33PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 5 days ago - at 08/20/2025 07:06PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 5 days ago - at 08/20/2025 06:33PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 5 days ago - at 08/20/2025 06:19PM

We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app.

Our engineers are working to identify the issue and will provide another update shortly.

Latest LogMeIn outages

GoTo Connect - Issues with Outbound Calls - about 5 hours ago
GoTo Connect - Incoming PSTN calls issue in Brazil - 5 days ago
GoTo App/Web - inbound/outbound call failure - 25 days ago
GoToMyPC Host page is not loading - 26 days ago
GoTo Connect - Multiple notifications of inbound calls in APAC - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook