Outage in LogMeIn
GoTo Connect - Issues with messaging and notifications
Major
September 17, 2025 - Started about 2 hours ago
Official incident page
Official incident page
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Outage Details
We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin.
Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 09/17/2025 07:49PM
Our engineers have corrected the issue and we monitoring the gradual recovery of the affected services.
We will continue monitoring the situation and provide another update shortly.
IDENTIFIED
about 1 hour ago - at 09/17/2025 07:47PM
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
IDENTIFIED
about 2 hours ago - at 09/17/2025 07:21PM
Our engineers have identified the issue and are now actively working towards a resolution.
Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS.
We will provide another update shortly.
INVESTIGATING
about 2 hours ago - at 09/17/2025 07:03PM
We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin.
Our engineers are working to identify the issue and will provide another update shortly.
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